Spending so much time online checking out every little mention of your name or business is not something that we can comfortably sneak into our daily schedule. There’s just always something more urgent, more important that needs to be done and we forget to track what people are saying about us online.
That’s not such a bad thing, right? There’s really no negative effect to not monitoring your online mentions?
Unfortunately, there is. Brands who are oblivious to their online reputation can lose up to 80% of their new customers. Surveys show that four out of five prospects will move on to a different business if they’ve read even just ONE bad review.
You’re losing prospects without knowing about it and therefore are losing profits.
Make sure this does not happen to you! Repwarn (link) can help get you protected online by monitoring your mentions and making sure you’re on top of the conversation about your brand.
Bad reviews don’t have to stay that way. Getting the conversation started with the reviewer and working towards fixing the issue can turn a bad review into some awesome publicity for you!
Check out something similar that happened to Qantas Airlines in a case study posted on our page. They had some bad reviews themselves but turned them around to result in great positive hype for their brand. Click here to check it out: http://reputationsteps.com/
You can also click here to see a presentation from the founder of Repwarn and learn how the software can help your brand.